Shipping cost

Shipping is free on all orders.

Expedition time

Our items typically ship out 1-2 business days after the order is placed.

Shipping time

We ship our products from multiple locations because of which shipping time is different for different items.
Some items are delivered within 3-5 days for others it can take longer.
You can always find shipping time for specific item on its product page in the section "Shipping".

Package tracking

Once the carrier uploads the tracking number in the system you will receive an automated email containing tracking information.
If you created your NeoPepper account you can also find the tracking information there in the section “Order history”.
Please note that it takes up to 48 hours for the first scan to appear, so do not be alarmed if your package isn’t immediately “in transit”.

Shipping destinations

At this moment we only ship to Contiguous United States (lower 48 states).